How to use the checkout

Step 1.

At the checkout you will see a summary of the item(s) within your basket.

To proceed with the order, click on the green checkout button on the right of the screen. The checkout button from the checkout pages.

Step 2.

My details Progress bar up to 'my details' from the checkout pages.

To proceed with your purchase you will be asked to either log in to your account (if you already have an account) or create a new account, after which you will be presented with the 'Delivery' page.

Step 3.

Delivery Progress bar up to 'delivery' from the checkout pages.

On the delivery screen please specify the address that you wish your goods to be delivered to *. If this is your first visit and/or your address is not shown in the delivery box, please proceed to step 4 below.

  • *Please note that we can only send goods to a valid postcode within the eight countries that we deliver to (Austria, Belgium, France, Germany, Luxembourg, Netherlands, Portugal & Spain).

When you have highlighted your address, tick the 'use for billing address' checkbox if it is the the same as your billing address (you will be asked to give your billing address in step 4.), if not leave it empty and then click on the 'Deliver to this address' button. The 'Deliver to this address' button from the checkout pages.
Now skip to step 5 below.

Step 4.

Fill out your address details in the area provided. You can enter a building name or number, street name, country and postcode and then press the 'Find Address' button Find address button. to bring up your address automatically, or click on the 'Enter your address manually' link under the 'find address' buttton to manually enter your address. In either case after specifying your address press the 'Deliver to this address' button The 'Deliver to this address' button from the checkout pages..

You will now be shown the latest date when you can expect your parcel to arrive by. If you wish to enter some delivery instructions, you can do so in the space provided (e.g. Leave with my neighbour if I am not in) and then click on the 'Continue' button. The 'continue' button from the checkout pages.

If you haven't already specified your billing address you will now be prompted to enter one. Either highlight your billing address from the list and press the 'use this address' button Use this address button., or use the find address or enter address manually features as you have done with the delivery address.

Now you will proceed to the order 'Review' page.
Step 5.

Review Progress bar up to 'Review' from the checkout pages.

This page gives you the facility to review your order in full prior to purchase. Your item(s), price-to-pay, personal details and delivery details will all be listed here.

If you have any promotional or voucher codes you can enter them on the screen, otherwise if you are happy with your order click on the green 'Proceed to payment' button to proceed. The 'Proceed to payment' button from the checkout pages.
You will then go to a page where you can input your payment details.

Step 6.

Payment Progress bar up to 'Payment' from the checkout pages.

You will be shown a visual list of payment methods accepted: Carte Bleue/Carte Bancaire, Delta, Electron, ELV, IDEAL, Mastercard, Switch, Solo, Switch, Visa and Paypal. Choose your preferred payment method.

Now enter your payment details and press the 'Submit' button. Submit payment button

After a few moments, a confirmation of your order will appear on the screen. You will see a reference number (which will also be emailed to you) in order for you to track your order via the My account page.

If you have any problems, you can call our customer care team on our free hotline:
from Greece: 00800 12 8246 from all other countries: 00800 2500 2525*.

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*Freephone from landlines from Germany, Austria, France, Spain, Portugal, Netherlands, Belgium, Luxembourg. Calls from mobiles and other devices will vary depending on the operator. Lines are open Monday to Friday 9am to 6pm, Saturday 10am to 5pm. Lines close at 1pm on 24th Dec & 31st Dec. Closed all day on 25th Dec & 1st Jan.