How to Use This Site

For tips on how to browse and shop online please visit our Buying Shoes Online page.

Create an Account

  • Click on the Register link at the top of the page

  • Enter your details in the form (any field with a red star has to be filled in order for you to register)

  • Once you have filled in the form, you must tick the Terms & Conditions box at the bottom of the page (a link to see them is provided)

  • Click the Continue button

  • A summary page will appear showing your details

  • You can now also add information about your billing and delivery addresses

  • This page will also lead to information about your past and current Orders and any product reviews you have given.

Log in

  • Log in by clicking on the Log in link at the top of the page

  • Enter your email address and password

  • You will now see the My account summary page

  • You can also log in from the Checkout page once you have placed an order

Log out

  • Log out by clicking on the ‘Log out’ link in the grey navigation bar at the top of the page

Subscribe/unsubscribe to a newsletter

  • Go to the My account summary page

  • Find the My subscriptions heading

  • Under this you will see a list of our current email newsletters

  • You can subscribe or unsubscribe to these by clicking on the grey Subscribe/Unsubscribe button below each one. Subscribe here.

If you have purchased a product from Clarks online we would love to hear your feedback on it.

Leave a product review

  • If you have purchased a product from Clarks online we would love to hear your feedback

  • Visit the product page and find the Review this product heading

  • Give the product a star rating (from one (very unsatisfied) to five (very satisfied) stars), add a review title, and write a short review

  • Click on Submit to enter your review

  • All reviews will be published unless they are of an offensive nature or are requests for information

  • You will need to be logged in to do this

Find your nearest store

  • In the grey navigation bar at the top of the page click on the Store locator link

  • Enter your town, city or postcode

  • Click on Find a store

  • A list of your nearest stores will appear and be shown on the map

Find our Terms & conditions and/or Privacy policy

Have your questions answered

  • For questions on our services, the FAQ page may help

Learn more about Clarks

  • For a history of the Clarks company, please see the History & Heritage page

If you have any questions or comments about the site, you can get in touch via the Contact us page.

Contact us

If you have any questions or queries regarding the Clarks website please take a look at our FAQ pages.

Contact us by Email:
Please click the Contact us link on the very bottom of the page.

Contact us by Freephone (free from local landlines):
Our Customer Care team will happily answer questions about our products or an order you have placed, or help you to place orders over the phone or online.

Free* Hotline: 00800 2500 2525

From Greece please call: 00800 12 8246

Then choose:

  1. 1. Deutsch
  2. 2. Français
  3. 3. English
  4. 4. Español

*Freephone from landlines from Germany, France, Spain, Netherlands, Greece, Austria, Belgium, Bulgaria, Cyprus (Greek part), Czech Republic, Hungary, Luxembourg, Malta, Portugal, Slovakia, Slovenia. Calls from mobiles and other devices will vary depending on the operator.

Lines are open Monday – Friday 9am to 6pm, Saturday 10am to 5pm. Lines close at 1pm on 24th Dec & 31st Dec. Closed all day on 25th Dec & 1st Jan.

Please note, if you bought your shoes in-store, please return them to the store where you made the purchase.

Contacting us per Post

If you wish to write to us, you can contact our customer care team at:

Calder House
599 Calder Road
EH11 4GA
United Kingdom