Customer Care

We’re running routine maintenance until Sunday 9th October.

This won’t affect your order. During this time you may not hear from us with an email confirmation or order update, but rest assured your order will make its way to you on your expected delivery date.

FAQ - Frequently Asked Questions

Frequently Asked Questions

Check our frequently
asked questions with answers
to all or most common queries.

Store locator

Store locator

For any return enquiries relating to
shoes purchased in store, please
contact the store where you made
the purchase.

Free multilingual hotline* 00800 2500 2525

Free multilingual hotline*
00800 2500 2525

Monday to Friday 9am to 6pm,
Saturday 10am to 5pm. Excluding at
1pm on 24th Dec & 31st Dec and all
day on 25th Dec & 1st Jan.
From Greece please call:
0080012 8246

Write to us by email or post

Write to us

by post:
Calder House
599 Calder Road
EH11 4GA
United Kingdom

*Freephone from landlines from Germany, France, Spain, Netherlands, Greece, Austria, Belgium, Bulgaria, Cyprus (Greek part), Czech Republic, Hungary, Luxembourg, Malta, Portugal, Slovakia, Slovenia. Calls from mobiles and other devices will vary depending on the operator.