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Contact us


Customer Care

If you have any questions or queries regarding the Clarks website please take a look at our FAQ pages. Alternatively, you can contact us using the form below or by calling our free* hotline.

Our Customer Care team will happily answer questions about our products, an order you have placed online, or help you to place orders over the phone or online.

Please note, they are unable to assist with any store-related enquiries, including questions regarding purchases, returns or stock availability in-store. For these enquiries, please contact stores directly – use our store locator to find contact details of our stores.

If you would like to return shoes bought in store, please return them to the store in which they were purchased.

Free* hotline: 00800 2500 2525

From Greece please call: 00800 12 8246

Then choose:

  1. German
  2. French
  3. Dutch
  4. Spanish
  5. English

*Freephone from landlines from Germany, France, Spain, Netherlands, Greece, Austria, Belgium, Bulgaria, Cyprus (Greek part), Czech Republic, Hungary, Luxembourg, Malta, Portugal, Slovakia, Slovenia. Calls from mobiles and other devices will vary depending on the operator.

Lines are open Monday – Friday 9am to 6pm, Saturday 10am to 5pm. Lines close at 1pm on 24th Dec & 31st Dec. Closed all day on 25th Dec & 1st Jan.

Contacting us by Post

If you wish to write to us, you can contact our customer care team at:

C&J Clark International
PO Box 2042
Liverpool
L69 3QR
United Kingdom

Contact us by email

englishsupport@clarks.eu

Useful links

  • FAQ
  • Store finder

Our Customer Care team will always try to resolve any complaint swiftly, professionally and courteously. If you remain unhappy with our final resolution please click here for details of the European Online Dispute Resolution service.

Contact us for help or to let us know what you think. Your opinion matters to us.

Preferred method of contact