warning icon

Your browser is out of date and may not be compatible with our website. By closing this window you acknowledge that your experience on this website may be degraded

Contact us

Customer Care

If you have any questions or queries regarding the Clarks website please take a look at our FAQ pages. Alternatively, you can contact us using the form below or by calling our free* hotline.

Our Customer Care team will happily answer questions about our products, an order you have placed online, or help you to place orders over the phone or online.

Please note, they are unable to assist with any store-related enquiries, including questions regarding purchases, returns or stock availability in-store. For these enquiries, please contact our stores directly. Details of our stores can be found using our store locator.

If you would like to return shoes bought in store, please return them to the store in which they were purchased.

Free* hotline:
00 800 2500 2525

Then choose:

  • German
  • French
  • Dutch
  • Spanish
  • English

*Freephone from landlines in Germany, France, Denmark, Spain, Lithuania, Finland, Estonia, Netherlands, Austria, Belgium, Bulgaria, Czech Republic, Hungary, Luxembourg, Portugal, Slovakia, Slovenia. Calls from mobiles and other devices will vary depending on the operator.

If you are in Malta, Latvia or Greece please use the corresponding telephone number below:

  • Malta: 80062649
  • Latvia: 80005302
  • Greece: 00800 12 8246

Contact us by Post

If you wish to write to us, you can contact our customer care team at:

C&J Clark International
PO Box 2042
L69 3QR

Contact us by email


Useful links

Our Customer Care team will always try to resolve any complaint swiftly, professionally and courteously. If you remain unhappy with our final resolution please read our details of the European Online Dispute Resolution service.

Contact us for help or to let us know what you think. Your opinion matters to us.

Preferred method of contact